Returns Policy
Mode My Style Return Policy
Thank you for shopping at Mode My Style! We want you to be completely satisfied with your purchase. If for any reason you are not, our return policy is here to help make the process as simple and transparent as possible. We strive to provide a positive shopping experience for all our customers.
Key Return Information
- Eligibility for Returns: Returns are accepted from customers within the United Kingdom.
- How to Return: Products can be returned to us via mail.
- Return Window: You have 30 days from the date of delivery to return products in their original packaging.
- Restocking Fees: We do not charge any restocking fees.
- Refund Processing Time: Refunds can take up to 7 business days to process, depending on your banking institution.
- Shipping Costs for Returns: Mode My Style will cover all shipping costs for returns.
Conditions for Returns
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Order Cancellations: If you need to cancel your order before it has been shipped, please contact our customer service team at contact@modemystyle.shop. We will confirm the cancellation and issue a refund to your original payment method.
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Damaged Items on Delivery: If your item arrives damaged, please email us at contact@modemystyle.shop with a detailed description of the damage, photographic evidence, and your delivery information. We will arrange for a return, refund, or exchange based on your preference.
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Change of Mind: If you change your mind after receiving your purchase, you may return the item within 30 days of delivery. Items must be unused and in their original condition, with all tags and packaging intact. Please contact us at contact@modemystyle.shop to start the return process.
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Exchanges: If you need a different size or color, please initiate the return process first. Once your return is approved, you can place a new order for the desired item.
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Warranty Claims: If your item is still under warranty and needs a repair, exchange, or full refund, please contact us at contact@modemystyle.shop for assistance.
How to Submit a Return
- Contact Us: Email contact@modemystyle.shop with your order number and the reason for the return.
- Return Authorization: We will review your request and provide you with a return authorization and a shipping label if necessary.
- Pack and Ship: Ensure the item is returned in its original condition and packaging. Follow the provided instructions to return the item to the address we provide.
- Include Documentation: Include the return authorization and any necessary documentation, such as photos for damage or defect claims, with your return.
At Mode My Style, we strive to ensure every customer is happy with their purchase. If you have any questions or need further assistance with a return, please do not hesitate to contact our customer service team.
For More Information
Trade Name: Mode My Style
Support: 24/7
Business hours: 9:00 AM to 4:00 PM (Monday to Friday)
Business Number: +1 (413) 942 1359
Business Mail: support@ModeMyStyle.com
Business Address: 2408 E Swift Ave, Fresno, CA 93726, USA
